jyjilibet Privacy Policy

jyjilibet ("we", "our", or "platform") provides a safe, transparent, and responsible online betting and casino service for users in Bangladesh. We place the highest importance on your privacy and are committed to protecting your personal information.

This privacy policy ("Policy") applies to the jyjilibet website (jyjilibet.lat) and all associated services, applications, and platforms. When you create an account on our platform, use our services, make financial transactions, or participate in games, you agree to the terms of this policy.

Before reading this policy, please note: it is a legally binding document. If you have any questions, please contact us before you begin using the service.

The scope of this policy covers the following: collection and processing of personal information, data storage and security practices, policies on sharing information with third parties, user rights, and the complaint resolution process.

jyjilibet collects your information in several ways. The types and methods of data collection are described in detail below.

2.1 Information You Provide Directly

The information you provide yourself includes:

• At registration: your full name, date of birth, email address, and mobile number.
• During identity verification: National ID (NID), passport, or other government-issued identity document details.
• Financial information: bKash, Nagad, Rocket, Upay account numbers and bank account details — used solely for processing transactions.
• Messages and attached files provided when contacting support.

2.2 Automatically Collected Information

When you use our platform, the following information is collected automatically:

• IP address, device type, operating system, and browser details.
• Login time, session duration, and activity logs on the platform.
• Gaming history: bet amounts, win and loss records, and game session details.
• Information collected through cookies and similar tracking technologies.

2.3 Information Received from Third Parties

In some cases we may also collect information from approved third parties, such as payment processors, identity verification agencies, and fraud prevention service providers. The purpose of collecting this information is to ensure the security of your account and to prevent unlawful activity.

jyjilibet uses your information only for specific, legitimate, and transparent purposes. The purposes for which we use your information are as follows:

• Account Management: completing the registration process, verifying identity, and keeping your account secure.
• Financial Transactions: processing deposits and withdrawals — via bKash, Nagad, Rocket, Upay, and bank transfer.
• Service Improvement: analyzing user behavior to improve the platform experience.
• Legal Compliance: managing Anti-Money Laundering (AML) regulations and the KYC (Know Your Customer) process.
• Fraud Prevention: detecting suspicious activity and protecting user accounts.
• Customer Support: answering your questions and resolving issues through live chat.
• Responsible Gaming: identifying excessive gaming patterns and taking necessary action.
• Relevant Communications: sending important account updates, security alerts, and promotional messages (with your consent).

We never sell your information to any third party. Your information is used only for the purposes stated above.

jyjilibet does not share your personal information with third parties, except in the following limited and necessary circumstances:

4.1 Service Provider Partners

To operate our services we work with certain trusted third parties, such as payment processors (bKash, Nagad, etc.), game software providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI), and cybersecurity service providers. These partners are given access to your information solely to provide specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

To comply with court orders, government directives, or applicable legal requirements, we may be required to provide necessary information to the relevant authorities. In such circumstances we will not disclose any information beyond what is legally required.

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, in such cases this privacy policy or equivalent protections will be maintained and you will be notified in advance.

4.4 Consent-Based Sharing

Outside the circumstances described above, we do not share your personal information with any third party without your explicit prior consent.

jyjilibet uses cookies and similar tracking technologies to improve your browsing experience and to ensure the security of the platform.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and store security tokens. Without these, the platform will not function properly.
• Functional Cookies: Used to remember your preferred language, theme, and settings.
• Analytics Cookies: Used to analyze which parts of the platform are used most, helping us improve our service.

5.2 Managing Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using many important features of the platform. Detailed instructions on managing cookies can be found in your browser's help section.

jyjilibet has implemented industry-standard security measures to protect your information. The key components of our security infrastructure are:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored in plain text — industry-standard hashing algorithms are used.
• Two-Factor Authentication (2FA): You can enable two-factor authentication to enhance the security of your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Only authorized staff can access your information, and only to the extent required for a specific need.
• Data Center Security: Our servers are located in data centers secured at both the physical and network level.

Please note, however, that no method of transmitting or storing information on the internet is completely secure. We strive to provide the highest level of protection, but it is not possible to give an absolute guarantee of complete data security.

If you notice any suspicious activity on your account, contact our 24/7 live chat support immediately.

jyjilibet retains your information only for as long as necessary. We follow the principles below in determining how long information is retained:

• Active Accounts: While your account is active, we retain the information necessary to provide our services.
• Closed Accounts: After an account is closed, certain information may still be retained for a defined period due to legal and regulatory obligations.
• Financial Transaction Records: Financial transaction information is retained in accordance with Anti-Money Laundering regulations and financial regulatory requirements.
• Marketing Information: If you request to stop receiving marketing communications, we will process that request as quickly as possible.

Once the retention period has ended, we will securely delete or anonymize your information.

You have the following rights regarding your personal information. You may contact us at any time to exercise these rights:

• Right of Access: You have the right to know what information we hold about you and how it is being used.
• Right to Rectification: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In certain circumstances you may request that the processing of your information be restricted.
• Right to Object: You may object to your information being used for certain purposes, particularly for marketing.
• Right to Data Portability: You may request your information in a structured, commonly usable format.
• Right to Withdraw Consent: If you have given consent for your information to be processed, you may withdraw that consent at any time. However, any processing carried out before the withdrawal remains lawful.

To exercise the above rights, contact us via live chat or email. We will generally respond to your request within 30 business days.

jyjilibet is operated for users aged 21 and above only. We do not knowingly collect personal information from minors.

Age is verified during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the information collected.

If you believe a minor is using our platform, please contact us. Protecting children and young people is one of our highest priorities.

jyjilibet reserves the right to update this privacy policy as needed. When significant changes are made to the policy, we will:

• Display a clear notice on the website.
• Send a notification to your registered email.
• Update the "Last Updated" date at the top of this policy.

If you continue to use the platform after the updated policy is published, you will be considered to have agreed to the new policy. If you do not agree with the changes, you may request to close your account.

We recommend that you review this policy regularly so that you remain informed about the latest data protection measures.

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us in the following ways:

• Reach us directly through our 24/7 live chat support.
• Send your request or question by email: [email protected]

We generally aim to respond to all information-related requests within 30 business days. For complex requests, the timeframe may be extended, in which case we will notify you.